In the current financial and regulatory landscape, purchasing medical equipment includes a process of ensuring capital expenditures are well-thought through and executed carefully. In other words, previously routine purchases are now made to be reviewed up to CEOs and CFOs of a company. While trying to work within these strict rules, sometimes the hospital department manager and materials management buyer is missing some of the information they need to ensure that a product is the most appropriate one for the buyer’s specific need. Because of this, the need for medical equipment specialists has risen substantially.
Medical equipment specialists focus on identifying and explaining the particular features and benefits of different equipment items and their uses. For example, medical equipment specialists can help clients choose the right CPAP mask for their sleep apnea treatment needs. Additionally, medical equipment specialists are considered sales and marketing professionals with strong technical backgrounds. They usually work for a medical equipment manufacturer or distributor, however, they may be an independent agent. These individuals are vital for the sales and purchases of vital medical equipment and devices.
What Are Medical Equipment Specialists?
A medical specialist typically works in a healthcare office, usually a clinic or private practice, and is responsible for any number of support duties. These duties often include records management, billing and insurance processing, transcription, as well as other tasks that do not require a licensed healthcare provider. Additionally, the specialist may answer phones, greet patients, and interview any new patients for contact information. In other words, medical equipment specialists handle a large amount of vital information and tasks related to medical equipment and supply.
The job functions of medical equipment specialists are comparable to those of an administrative assistant in a non-healthcare setting. Records management, clerical support, scheduling, filing, and customer service make up the majority of their workload. Medical records often contain extremely sensitive information and the laws regarding the release of that information vary from state to state. Medical equipment specialists process requests for information per state laws, causing this job to be extremely vital to the healthcare system.
The Many Roles of Medical Equipment Specialists
Medical specialists always work under the direction and supervision of a doctor when working in an office. In a doctor’s office setting, they will help the nursing staff in managing patient flow through personal interaction, customer service, and the handling of paperwork. On the other hand, in a hospital setting, medical equipment specialists work under the charge nurse. They help manage patient charts and coordinate the transport of patients to various departments, such as radiology or physical therapy. Additionally, the specialist sometimes routes inquiries from doctors and family members to the nurse caring for the specific patient.
If the hospital or clinic does in-house transcription, the medical equipment specialist may work as a transcriptionist. This means they are responsible for taking the doctor’s verbal or written notes and typing them into an electronic database or creating a transcribed hard copy. However, this is a very specialized field as the terminology can be quite complex. Because of this, hospitals and large medical offices often employ medical specialists for this job directly, but many utilize contracts with a service. Medical transcriptionists are a specialized function of medical equipment specialists and they may work from home as an employee or as an independent contractor.
The Responsibilities of a Medical Equipment Specialist
An experienced equipment specialist fulfills these duties:
- Acting as the main point of contact for customer accounts
- Working with customers to evaluate their needs and come up with solutions
- Maintaining a working knowledge of products and medical equipment categories
- Understanding when equipment is no longer viable and when used equipment is acceptable in medical settings
- Have a working understanding of medical facility design and function
- They are well-versed in regulatory requirements for healthcare equipment purchases
- Maintaining ongoing knowledge of industry trends and new product release and they also run comparison reports on similar products
- Establishing and maintaining working relationships up and down the supply chain with other equipment sellers and manufacturers
- Identifying and meet the needs of customer account key decision-makers
- Setting up and conducting product demonstrations for customers
- Arranging delivery, setup, and testing of equipment purchases
- Following up on all sales after delivery to ensure customer satisfaction
Many equipment specialists work in healthcare fields before they become a specialist and have extensive experience as healthcare professionals. This provides equipment specialists with an in-depth knowledge of facility needs and equipment, which is an integral skill set for this position.
Kelmedix’s Medical Equipment Specialists Are Here to Help
Kelmedix only employs the most qualified and experienced medical equipment specialist. In doing so, we are able to provide our clients with all of the information they need to make an informed purchase. For example, our medical equipment specialists could help you with choosing the right mobility scooter for your particular needs. In other words, we understand the vitality of making the right choice when buying medical equipment and we reflect that with the manner in which we provide our customers with care.
Our medical equipment specialists have access to varying manufacturers that produce thousands of different products. Our expertise goes way beyond medical devices, including medical furniture, appliances, diagnostic equipment, IT equipment, physical therapy equipment, shelving, janitorial equipment, and electronics. Additionally, our specialists enable you to quickly find and secure new product items that are essential to all of your healthcare facility (or personal) needs.
Contact us to consult with one of our medical equipment specialists and find out how we can best provide you with the medical equipment you need.